Quality

• Introduction
  • Purpose
  • Quality defined
• The PRINCE2 approach
• Quality planning
  • Overview
  • The customers quality expectations
  • Acceptance criteria
  • The Project Product Description
  • The Quality Management Strategy
  • Product Descriptions
  • The Quality Register
• Quality control
  • Overview
  • Quality methods
  • Quality records
  • Approval records
  • Acceptance records
• Responsibilities

Key sections

• Introduction
• Business case
• Organization
• Quality
• Plans
• Risk
• Change
• Progress
• Introduction to processes
• Starting up a projectDirecting a project
• Initiating a project
• Controlling a stage
• Managing Product Delivery
• Managing a Stage Boundary
• Closing a Project
• Tailoring PRINCE2 to the project environment
• Directing Projects with PRINCE2

The PRINCE2® approach

Quality planning

The Project Product Description

The Project Product Description is created in the Starting up a Project process as part of the initial scoping activity and may be refined during the Initiating a Project process when creating the Project Plan.
It is subject to formal change control and should be checked at stage boundaries (during Managing a Stage Boundary) to see if any changes are required.
It is used by the Closing a Project process as part of the verification that the project has delivered what was expected of it and that the acceptance criteria have been met.

The Project Product Description includes:

• The overall purpose of the product
• Its composition (i.e. the set of products it needs to comprise)
• The customer’s quality expectations
• Acceptance criteria, method and responsibilities
• Project-level quality tolerances.

The approved Project Product Description is included as a component of the Project Brief and is used to help select the project approach.
The Project Product Description defines what the customer is expecting the project to deliver and the project approach defines the solution or method to be used by the supplier to create the project product.

The Project Product Description is a special form of Product Description in that it includes the customer’s quality expectations and, at this level, the quality criteria and quality methods constitute the acceptance criteria and acceptance methods for the project overall.

PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.