Products are approved throughout the life of the project and ownership may even be transferred to the customer as part of a phased handover.
But, during the Closing a Project process, it is important to check that all forms of approval have been obtained and records kept for audit and/or contractual purposes.
PRINCE2® uses the term ‘acceptance’ to describe the ultimate approval of the project’s product.
Acceptance is frequently required from more than one set of stakeholders, e.g. those using the project’s products and those maintaining them (in which case both categories of stakeholder should have been involved in defining the relevant products, participating in quality inspections and granting approval during the course of the project).
Acceptance may be qualified, and documented 'concessions' can be granted (e.g. if there are faults in the solution or some performance criteria have not been fully achieved).
Where concessions have been granted by the Project Board, it may be necessary to recommend follow-on actions for later improvements or remedies for the products concerned.
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